Azure Information Protection and Azure RMS Troubleshooting (3/15) Reset Client

By | August 26, 2017

In the next series of articles, we will understand how to troubleshoot and resolve common and special issues that can occur when working with Azure Information Protection or Azure RMS on local machine.

When user registering to the RMS service the client retrieve few settings that including templates, licenses, GICs (RACs), and etc. and add those settings to the registry and to the local folder.
Sometimes and for some reasons when working the end-user cannot retrieve the template or other policy from the AIP\AZRMS service or in other scenario cannot connect to the RMS service.

How to Reset AIP\AZRMS Client

To reset\refresh the AIP\AZRMS on client-side follow this actions:

*Make sure to backup the following registry keys before making any actions
*Close all Office applications

Step 1

On Regedit go to the following path:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\DRM

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Delete DefaultServer and DefaultServerURL values (*In some scenario you can delete the DRM key)

Step 2

Then go to the following path:
Computer\HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC

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Delete the key that belongs to your RMS service (in Azure RMS and my case its discover.aadrm.com)

Step 3

The next step go to the appdata folder on the following location:
C:\Users\%username%\AppData\Local\Microsoft\MSIPC
Delete the MSIPC folder

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*Once registry values and folder deleted you can connect to the RMS service.

Azure Information Protection and Azure RMS Troubleshooting

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