Azure Information Protection and Azure RMS Troubleshooting (5/15) Force Templates Update

By | September 2, 2017

In the next series of articles, we will understand how to troubleshoot and resolve common and special issues that can occur when working with Azure Information Protection or Azure RMS on local machine.
Sometimes we’re required to replace existing templates in Azure RMS and when we make changes to Azure RMS templates, many users complain that they do not see changes and the only solution is to perform the deletion of the RMS profile and after that end-users can see all the changes we made at the RMS template.
Microsoft says that by default it takes up to 7 days for RMS templates to update!!!
There’s few options to know when the last update occur and force templates update and refresh the changes.

Check Last Time and Force Update
Check Last Update

To view the current state of the you can go to the following path:
Computer\HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC
Note: The full path need to be with template key, for example: Computer\HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC\00856c22-c698-4300-838d-cd1caebde34b.rms.eu.aadrm.com\Template\eshlomo@elishlomo.us
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On the “LastUpdatedTime” you’ve the last update from the Azure RMS.

Force Update

To force update you need to add registry value that can be in day or even seconds:
For Day add the following values:
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC
Dword: TemplateUpdateFrequencyInSeconds
Note: Define value for the data, which specifies the frequency in days to download any changes to a downloaded template

To force update frequency in seconds:
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC
Dword:TemplateUpdateFrequencyInSeconds
Note: Minimum of 1 second

Note:
In some scenario you need to to delete the LastUpdatedTime value to force update
In simple scenario you don’t need to delete the local folder or other registry values to force update.
Azure Information Protection and Azure RMS Troubleshooting

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